Refunds

Try before you pay

Every account gets 5 free images — a complete product from one garment, back view included — before any payment is possible. Use them on the product you are least confident about. Whether the output works for your catalogue is something you can establish for free, and we would much rather you found that out before paying than after.

What we refund

• Unused credits, within 14 days of purchase. Ask and we refund them, pro rata, no reason required.
• Anything charged in error — a double charge, a pack that did not arrive in your balance — in full, at any time.
• Renders that failed on our side. These are refunded automatically as credits, without you asking. Uploads turned away by the garment check never cost a credit in the first place.

What we do not refund

Credits you have already spent on delivered images. Once an image has been generated it has cost us real compute, and you keep the image and its commercial rights. This is the reason the free tier exists.

If the images you received were unusable, write to us anyway and describe the problem — the $49 is not worth a bad experience, and we would rather hear about a quality failure than quietly lose you.

How to ask

Email skyvisioninfinite@gmail.com from the address on your account. We reply within one business day and process approved refunds within five. The money returns by the original payment method through Dodo Payments, our merchant of record.

Where your local consumer law gives you stronger rights than this page, those rights apply.